Frequently Asked Questions

Support

Access The Lurid Gallery's support resources, submit feedback, and find answers related to orders, authentication, licensing, and the Lurid experience.

Find answers to common questions about ordering, collecting, and printing Lurid art, as well as information on licensing, delivery, and verification.

1. GENERAL INFORMATION

The Lurid Gallery (Lurid) is an abstract online art gallery that offers a unique set of digital and physical expressive portrait paintings.

The Lurid Gallery’s prices are listed and processed in US dollars (USD), including all art pieces, with the final checkout total always shown and charged in USD. Depending on your bank and/or location, the transaction may appear in your local currency due to automatic conversion.

Your privacy is very important to us. We use your email address solely to deliver the digital files related to your purchase(s). It will never be shared, sold, or used for marketing unless you give us clear permission.

The fingerprint on Lurid's associated artworks, branding, and/or signatures is a stylized, artistic representation and is not based on any real person's biometric data. It is solely used as a visual element and symbolic signature. There are no privacy or identification concerns associated with it.

2. ORDERS AND PAYMENTS

Browse through any of our galleries, select your preferred art, and follow the checkout process. For physical prints, choose the material, size, and framing options (if available).

We accept major payment methods processed securely through Clickbank, including credit/debit cards and other options depending on your location.

Please head to the Artwork Authentication support section, enter your Lurid Order ID under "Certificate of Authenticity", and click on "Retrieve Document". You will receive your C.O.A. shortly via email.

Please head to the Artwork Authentication support section, enter your Certificate Number (C/N) under "Artwork Origin Statement", and click on "Retrieve Document". You will receive your A.O.S. shortly via email.

Currently, Lurid does not offer custom artwork. However, we’re happy to hear your suggestions for future designs.

3. DIGITAL PRODUCTS

Digital files and/or associated file links are delivered to the entered recipient email address by The Lurid Gallery immediately upon purchase.

Refunds for digital products are only available if there’s a technical access issue, such as a broken download link or corrupted file, billing errors, and/or duplicate purchase cases. Please contact us at via the Feedback Portal within 60 days of purchase with proof of issue.

4. ARTWORK LICENSING

Each Lurid artwork comes with a defined printing license. The Standard Printing License lets you print up to 3 copies for personal display, with a maximum size of 65 cm × 65 cm. The Extended Printing License allows up to 5 copies, with no size limit, and permits limited commercial use, such as displaying in short-term rentals. Resale or mass distribution is not allowed under either license.

Yes. Each license applies only to the specific artwork purchased. If you want to print multiple artworks, each one must have its own printing license.

When collecting an artwork, you choose the desired printing license during checkout. Once selected, your choice governs how many copies you can produce and the permitted uses. License changes must be made before completing the purchase.

5. PRINTS-ON-DEMAND

Print-on-demand options are currently in development. The Lurid Gallery plans to introduce high-quality print formats (including canvas, metal, and wood) in the future, along with optional framing.

Once print services are available, The Lurid Gallery will partner with trusted production providers to offer worldwide shipping where supported. Availability may vary by region.

Shipping rates will be calculated at checkout based on destination and product type once print-on-demand services are launched.

When print services become available, any damaged items will be eligible for support. Customers will be able to contact us via our support mail or Feedback Portal with photo evidence for resolution.

6. REFUNDS AND RETURNS

Digital products are non-refundable unless there is a technical issue. Please see our Refund Policy under the Terms & Policies section for details. For physical products, refunds or replacements are offered for items that arrive damaged, defective, or incorrect. Please stay tuned for our future archival fine art print service.

Refunds are granted under specific conditions outlined in our Refund Policy. Use the "Refund Request" subject option under "Suggestions & Requests" in our Feedback Portal to submit your request.

7. SPECIAL REQUESTS

At this time, we do not offer personalized prints. However, stay tuned for future updates!

Thank you for your interest in purchasing multiple pieces of our artwork. At this time, we do not offer bulk or wholesale discounts. Each art piece must be ordered individually through our storefronts.

We truly appreciate your support and understanding. If you have any questions or need assistance placing multiple orders, feel free to reach out to us through our Feedback Portal on this site.

8. INTELLECTUAL PROPERTY

All artworks sold by The Lurid Gallery are original creations by our studio. Purchasing our artwork does not grant permission for resale or reproduction in any form. Beware of resellers and art theft.

Any unauthorized use of our art is a violation of our rights. If you encounter suspicious listings, please report them via our support's Feedback Portal.

The Lurid Gallery logo is the intellectual property of our studio. Unauthorized use, reproduction, or resale is strictly prohibited. By buying our art, you agree to respect our intellectual property rights. If you have concerns or encounter unauthorized use of our logo or art, please contact us through our Feedback Portal.

The artworks available through The Lurid Gallery are protected by copyright and are intended to be accessed and used only under a valid license obtained through purchase.

If an artwork is downloaded or used without permission or a licensed purchase, it is not covered under the usage rights provided by The Lurid Gallery.

Only customers who have obtained a licensed instance (“the issue”) may use the artwork for personal, non-commercial purposes in accordance with the Terms of Service.

No. You do not own the artwork itself or its intellectual property. All rights remain with the original artist.

What you receive is a Lurid-recognised instance (“the issue”) of the artwork, recorded within The Lurid Gallery’s system, which grants you a limited, non-exclusive, non-transferable license for personal, non-commercial use only under the Terms of Service.

Digital art purchased from The Lurid Gallery is intended for personal use only. Sharing, reproducing, or distributing the digital file, whether in part or in full, is a violation of our terms and conditions. Each piece is sold with the understanding that it remains exclusive to the buyer for non-commercial purposes. We appreciate your support and understanding in respecting our work.

9. CONTACT INFORMATION

For a better streamlined response to all our prospective customers, please contact Lurid through the Feedback Portal found on this site's support section for all your inquiries, opinions, and/or order-related requests. Please be sure to store your Lurid Order ID(s) safely for all your future concerns.

You may also reach us via our support mail for alternative suggestions and/or requests.

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